Products and services

Enhanced Criminal Record Check

An Enhanced DBS Check is suitable for people working with children or adults in certain circumstances such as those in receipt of healthcare or personal care. If the role is eligible, an employer can request that one or both of the DBS barred lists are checked. An individual cannot apply for an enhanced check by themselves.

Online platform

Our online platform streamlines processes and minimises delays

Dedicated team of advisors

Expert advice for every aspect of your application

Same day registration

Begin submitting your checks today

Flexible payment options

Pay as you go or direct debit credit facility

Frequently asked questions

Our typical charge for an Enhanced Check is £53.20 (inc.VAT)

DBS Fee: £38
Our Admin Fee: £12.67 plus VAT

We work on a volume based model, so if you are processing a significant number of applications per year, it’s likely that we will be able to lower the fee for you.

An Enhanced Check will inevitably take longer as it contains both spent and unspent convictions. 56% of our Enhanced Checks are turned around within 24 hours whereas our average is typically 5-6 working days.

However, the police and the DBS have a 60-day service level agreement so some checks can take 8 weeks or more depending on which police forces need to be involved in the check and the background information of the applicant that they’re checking.

For an Enhanced DBS Check, a police force can, if they see relevant, add further information that they believe your employer should be aware of regarding the role that you’re applying for which can include past arrests and any other relevant police intelligence.

Theoretically, a DBS check never expires. This is because the information that is contained in the check was true at the time of issue. However, best practise dictates that a DBS check should be renewed every three years or less as part of an organisation’s risk management policy although it is up to the organisation to determine how regularly their employee’s DBS checks should be renewed.

Still have questions?

Important considerations before you begin

Before you start your Individual Basic DBS Check, it is extremely important that you ask yourself the below questions and fully read the information carefully.

1. Am I applying for my DBS Check in the right place?

If you have been asked by an organisation that is registered with Disclosure Services to conduct a DBS Check, you will need to log into our Client Portal here rather than applying for an Individual Basic DBS Check.

The organisation that has asked you to complete a check will be able to provide you with the logins that you need to gain access to the portal.

Should you continue to proceed and pay for an Individual Basic DBS Check through this portal, your check will be processed by our team and the information will be sent to the DBS for which we will be invoiced.

We will be unable to offer you a refund for applications that have been submitted through the wrong portal or that you no longer require.

2. Am I able to get my identity verified by a Registered Professional?

As part of your application, your identity will need to be verified by a Registered Professional, somebody that has one of the job titles listed here.

COVID-19 : We understand that due to COVID-19, this has become somewhat of a difficult process for people. However, it is incredibly important that you do not progress with your application unless you are able to get your documents verified by a Registered Professional.

Most Registered Professionals will not charge you for this service, but we always recommend asking one that is familiar to you to be sure.

We will be unable to offer a refund for applications that cannot be completed due to an individual being unable to verify their identity.

3. Will I need a paper copy of my certificate in the future?

When completing your application, you will be asked whether you want to receive a ‘Digital’ copy of your certificate or a ‘Paper’ copy.

If you choose to receive a ‘Digital’ copy of your certificate, you will be unable to request a ‘Paper’ certificate at a later date.  The DBS will send you a letter by post to your current address containing an activation code and information on how to access your ‘Digital’ certificate on their website.  Therefore, please make sure that you have access to this location.

This is a rule stipulated by the Disclosure and Barring Service (DBS), and as an Umbrella Body, we have to abide by these rules when processing applications.

We will be unable to offer a refund to applicants that have chosen the wrong option on their application. We are also unable to amend an application on your behalf.

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