About us - Disclosure Services - Industry Leaders in Background Checks

We are passionate about innovation, service and security. But you’ll see what sets us apart when you talk to us.

We assist a comprehensive range of organisations to make informed recruitment decisions fulfilling regulatory and compliance requirements, mitigating risk to clients, service users and employees. As legislation is constantly changing, we provide friendly guidance and information insight at every step in the process.

Fully compliant MOJ/OCJR/DBS e-Bulk integration
Specialist expertise for Registered Charities and high volume clients
A dedicated support team
Innovation in digital services including a secure web portal and API integration

We act for Public Sector, Commercial and Not-for-Profit organisations at every scale. Our specialist sector knowledge means fewer errors, less time and better, safer recruitment every time.

30K checks processed every month
16 years of advising our clients
99.8% to 100% accuracy in our last audit
33 dedicated staff members and growing

Our history

We’ve come a long way since 2002, but one thing we’ve never lost is the personal touch.

Disclosure Services have been processing background checks since 2002. We are an e-Umbrella Body processing electronic Basic, Standard & Enhanced criminal record checks for England, Wales & Northern Ireland and Protecting Vulnerable Groups scheme (PVG) membership for Scotland. Working with our partners we provide a comprehensive range of additional services including Credit Checks, DVLA and overseas checks assisting a comprehensive range of organisations make informed recruitment decisions, mitigating risk to clients, service users and employees.

We are industry-leading, utilising the latest technology supported by an experienced customer service team based at our operations centre in Wrexham, North Wales.

We pride ourselves on working with our clients to achieve the fastest possible turnaround of background check applications. Quality and security are central to everything we do with as demonstrated by our ISO 27001 and ISO 9001 certification.

We have an active client base of over 13,000 organisations from a broad range of sectors and we can tailor our service to your requirements. Our service offering reduces administration costs, eliminates errors at the source, and our team are available to talk to you Monday to Friday from 8 am to 6 pm.

Get in touch today and see what value we can add to your organisation.

Disclosure Services

Ellice House Ellice Way
Yale Business Village
Wrexham
LL13 7YL

Call us

+44 (0)1978 510100

Email us

info@disclosureservices.com

Disclosure Services Ltd. Registered in England & Wales. Registered office: Ellice House, Yale Business Village, Wrexham, LL13 7YL.

Registration Number: 04198359

© 2023 Disclosure Services Ltd

Before you start your Individual Basic DBS Check, it is extremely important that you ask yourself the below questions and fully read the information carefully.

1. Am I applying for my DBS Check in the right place?

If you have been asked by an organisation that is registered with Disclosure Services to conduct a DBS Check, you will need to log into our Client Portal here rather than applying for an Individual Basic DBS Check.

The organisation that has asked you to complete a check will be able to provide you with the logins that you need to gain access to the portal.

Should you continue to proceed and pay for an Individual Basic DBS Check through this portal, your check will be processed by our team and the information will be sent to the DBS for which we will be invoiced.

We will be unable to offer you a refund for applications that have been submitted through the wrong portal or that you no longer require.

2. Am I able to get my identity verified by a Registered Professional?

As part of your application, your identity will need to be verified by a Registered Professional, somebody that has one of the job titles listed here.

COVID-19 : We understand that due to COVID-19, this has become somewhat of a difficult process for people. However, it is incredibly important that you do not progress with your application unless you are able to get your documents verified by a Registered Professional.

Most Registered Professionals will not charge you for this service, but we always recommend asking one that is familiar to you to be sure.

We will be unable to offer a refund for applications that cannot be completed due to an individual being unable to verify their identity.

3. Will I need a paper copy of my certificate in the future?

When completing your application, you will be asked whether you want to receive a ‘Digital’ copy of your certificate or a ‘Paper’ copy.

If you choose to receive a ‘Digital’ copy of your certificate, you will be unable to request a ‘Paper’ certificate at a later date. The DBS will send you a letter by post to your current address containing an activation code and information on how to access your ‘Digital’ certificate on their website. Therefore, please make sure that you have access to this location.

This is a rule stipulated by the Disclosure and Barring Service (DBS), and as an Umbrella Body, we have to abide by these rules when processing applications.

We will be unable to offer a refund to applicants that have chosen the wrong option on their application. We are also unable to amend an application on your behalf.