About Disclosure Services 

For over two decades, our trusted experts have helped organisations stay safe, compliant, and moving forward.

We’re passionate about innovation, service, and security. And we’d like to show you what sets us apart from the rest.

Teaming up with our partners at uCheck, we assist organisations of all sizes across a range of industry sectors with our range of background screening services. By working with us, businesses are able to make more informed recruitment decisions, fulfil regulatory requirements, and mitigate risks to clients and employees. 

With ever-changing legislation, our group of experts offer practical advice and guidance throughout every stage of the recruitment process. 

Our history

We’ve been processing background checks since 2002, and we’ve come a long way since then!

For over two decades, we’ve been providing a comprehensive range of background checks including DBS, Adverse Credit, Right to Work, and Identity checks, helping our clients make informed recruitment decisions. 

In 2023, we became part of the Citation Group, which gave us the opportunity to thoroughly review our processes, technology, and ambitions. Ultimately, we found that these areas all aligned with another business within the group, uCheck, who also happen to be experts in background screening services. 

We were able to recognise that we’re stronger together, and for our clients to benefit the most from our services, we decided to integrate the Disclosure Services brand with the uCheck brand. This integrated approach allows us to combine our experience and technologies to create the ultimate background screening experience for our clients. 

Together, we have an active client base of over 50,000 organisations from a wide range of industry sectors. We’re proud to be helping our clients make more informed recruitment decisions, and we know we can help your business too. 

Get in touch today and see how we can help you boost your business

Important considerations before you begin

Before you start your Individual Basic DBS Check, it is extremely important that you ask yourself the below questions and fully read the information carefully.

1. Am I applying for my DBS Check in the right place?

If you have been asked by an organisation that is registered with Disclosure Services to conduct a DBS Check, you will need to log into our Client Portal here rather than applying for an Individual Basic DBS Check.

The organisation that has asked you to complete a check will be able to provide you with the logins that you need to gain access to the portal.

Should you continue to proceed and pay for an Individual Basic DBS Check through this portal, your check will be processed by our team and the information will be sent to the DBS for which we will be invoiced.

We will be unable to offer you a refund for applications that have been submitted through the wrong portal or that you no longer require.

2. Am I able to get my identity verified by a Registered Professional?

As part of your application, your identity will need to be verified by a Registered Professional, somebody that has one of the job titles listed here.

COVID-19 : We understand that due to COVID-19, this has become somewhat of a difficult process for people. However, it is incredibly important that you do not progress with your application unless you are able to get your documents verified by a Registered Professional.

Most Registered Professionals will not charge you for this service, but we always recommend asking one that is familiar to you to be sure.

We will be unable to offer a refund for applications that cannot be completed due to an individual being unable to verify their identity.

3. Will I need a paper copy of my certificate in the future?

When completing your application, you will be asked whether you want to receive a ‘Digital’ copy of your certificate or a ‘Paper’ copy.

If you choose to receive a ‘Digital’ copy of your certificate, you will be unable to request a ‘Paper’ certificate at a later date.  The DBS will send you a letter by post to your current address containing an activation code and information on how to access your ‘Digital’ certificate on their website.  Therefore, please make sure that you have access to this location.

This is a rule stipulated by the Disclosure and Barring Service (DBS), and as an Umbrella Body, we have to abide by these rules when processing applications.

We will be unable to offer a refund to applicants that have chosen the wrong option on their application. We are also unable to amend an application on your behalf.

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