Terms & Conditions
Complaints Handling Policy
Data Processing Agreement
Before you start your Individual Basic DBS Check, it is extremely important that you ask yourself the below questions and fully read the information carefully.
If you have been asked by an organisation that is registered with Disclosure Services to conduct a DBS Check, you will need to log into our Client Portal here rather than applying for an Individual Basic DBS Check.
The organisation that has asked you to complete a check will be able to provide you with the logins that you need to gain access to the portal.
Should you continue to proceed and pay for an Individual Basic DBS Check through this portal, your check will be processed by our team and the information will be sent to the DBS for which we will be invoiced.
We will be unable to offer you a refund for applications that have been submitted through the wrong portal or that you no longer require.
As part of your application, your identity will need to be verified by a Registered Professional, somebody that has one of the job titles listed here.
COVID-19 : We understand that due to COVID-19, this has become somewhat of a difficult process for people. However, it is incredibly important that you do not progress with your application unless you are able to get your documents verified by a Registered Professional.
Most Registered Professionals will not charge you for this service, but we always recommend asking one that is familiar to you to be sure.
We will be unable to offer a refund for applications that cannot be completed due to an individual being unable to verify their identity.
When completing your application, you will be asked whether you want to receive a ‘Digital’ copy of your certificate or a ‘Paper’ copy.
If you choose to receive a ‘Digital’ copy of your certificate, you will be unable to request a ‘Paper’ certificate at a later date. The DBS will send you a letter by post to your current address containing an activation code and information on how to access your ‘Digital’ certificate on their website. Therefore, please make sure that you have access to this location.
This is a rule stipulated by the Disclosure and Barring Service (DBS), and as an Umbrella Body, we have to abide by these rules when processing applications.
We will be unable to offer a refund to applicants that have chosen the wrong option on their application. We are also unable to amend an application on your behalf.
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